SHIPPING and DELIVERY

We offer different alternatives depending on your UAE location (Dubai, Abu Dhabi, and the rest of the UAE) and the delivery option you have selected. Please check our Delivery Chart below.

Your Order confirmation sets the beginning of your delivery timeline. While we are dedicated to meeting the estimated timelines outlined in our order confirmation, delivery timelines are approximate. Delays in order delivery may also occur during promotional events, sales, and public holidays.

Delivery Chart

Do you offer same day delivery?

We are planning to offer same-day delivery soon. In the meantime, for orders placed before 2pm, you are welcome to pick them up from our location before 7pm, free of charge — just contact us first to make sure your order is ready before you come by.

Can I pick-up my order?

Yes, you are welcome to pick-up your order before 7pm, from our location — just contact us first to make sure your order is ready before you come by.

Do you charge a shipping fee?

Next day delivery service is free for orders above AED500, within the UAE. For orders below AED500, a shipping fee of AED25 will be applied.

What if I am unable to receive my order at the time of delivery?

If you are not available to receive the order, please contact our Customer Support at info@homegift.com or message us on WhatsApp at +971 50 256 0676.

What should I do if my order is delayed or unavailable?

We strive to fulfil your orders promptly, but occasionally, due to high order volumes, sales period, or unforeseeable events, delays may occur. In such instances, you will receive an email notification regarding the estimated delay. Should you require assistance or updates on a delayed order, please do not hesitate to get in touch with us on info@homegift.com or message us on WhatsApp at +971 50 256 0676 to reschedule a booking for your delivery.

Can I change my delivery address?

Please note that once you have been notified that your order has been dispatched, we will not be able to make any amendment to your delivery address anymore. However, if the new delivery address is within the UAE our Customer Support Team will be happy to update it.

Kindly be advised that if your order is not accepted at the address provided on the confirmed delivery date, we reserve the right to apply a re-delivery charge.

Do you deliver internationally?

Currently, we are only delivering in the UAE. However, if we receive an international request, we will do our best to cater to our international customers if possible.